Terms & conditions
1. Agreement
By accessing or using ResortStrata (the “Service”), creating an account, or subscribing, you agree to these terms on behalf of yourself or the organization you represent. If you do not agree, do not use the Service.
2. The Service
ResortStrata is a cloud-hosted software platform for managing multi-unit resort operations, including (without limitation) units, contacts, occupancy, servicing, maintenance, and invoicing features described on our website. We may modify or discontinue features with reasonable notice where practicable.
3. Accounts & organizations
You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account. The Service may be structured around organizations; administrators control membership and permissions within their organization.
4. Subscription & fees
Access may be offered on a trial basis. Continued use after a trial typically requires a paid subscription billed through our payment provider (e.g. Stripe) at the rates published at checkout or in your account. Fees are exclusive of applicable taxes unless stated otherwise. Failure to pay may result in suspension or termination of access.
5. Your data & content
You retain rights to data you submit. You grant us a licence to host, process, and display that data solely to provide and improve the Service, enforce these terms, and comply with law. You must have the right to submit personal data about third parties (e.g. owners or tenants) and, where required, obtain consent or another lawful basis. Our Privacy policy and GDPR information describe processing in more detail.
6. Acceptable use
You must not misuse the Service, including by attempting to gain unauthorised access, interfering with security, distributing malware, scraping beyond permitted use, or using the Service unlawfully. We may suspend access for material breaches.
7. Third-party services
The Service may integrate with third parties (for example Stripe for payments). Those services are governed by their own terms. We are not responsible for third-party services outside our reasonable control.
8. Intellectual property
We and our licensors own the Service, branding, and related materials. Except for the limited right to use the Service under these terms, no rights are granted.
9. Warranties & disclaimer
The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation. Nothing in these terms excludes liability that cannot be excluded under applicable law.
10. Limitation of liability
To the extent permitted by law, we are not liable for indirect, consequential, or special losses, or loss of profits, data, or goodwill. Our aggregate liability arising out of these terms or the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or, if none, one hundred pounds sterling).
11. Indemnity
You will indemnify and hold harmless Xegen Ltd against claims arising from your use of the Service, your data or content, or your breach of these terms, except to the extent caused by our wilful misconduct.
12. Term & termination
These terms apply while you use the Service. We may suspend or terminate access for breach or non-payment. You may stop using the Service at any time; provisions that by nature survive (including liability limits and indemnity) continue.
13. Governing law & jurisdiction
These terms are governed by the law of Scotland. The courts of Scotland have exclusive jurisdiction, subject to mandatory protections for consumers where applicable.
14. Changes
We may update these terms by posting a revised version and, where material, notifying you by email or in-product notice. Continued use after the effective date constitutes acceptance of the changes.
15. Contact
Questions about these terms: Contact us.